Return Policy
No returns will be accepted beyond 30 days of invoice date.
Customer must email us and receive a return authorization number or
code prior to returning any product. Any returned product must be
accompanied with a return authorization number, written explanation for
return, and a copy of the original invoice
Returned products MUST be returned in "new" condition, in
original packaging.
In the case of bike kits, they must be in the colors listed by their stock
part number in order to be returnable for a refund. Returns will be
subject to a minimum 15% restocking fee, including all freight charges. We
will inspect all returns for damage and determine whether additional fees
need to apply. No refund will be issued if returned product is damaged
beyond use, if it has been used, or if product has been damaged in
shipping as a result of customer using insufficient return packaging.
Items NOT refundable:
-Bike Kits ordered in colors other than listed by stock part number (i.e.
now a custom ordered product).
All Out Graphics makes every effort to ensure customers get what they
ask for and usually asks what the customer is trying to do to their bike,
and what colors they want (and if they are trying to closely match a
particular color). All Out Graphics will not be held liable if colors are
not exact matches to OEM (if you need OEM decals, order those from your
dealer) or not what the customer was "expecting". No computer
monitor or any printed brochure is 100% accurate and should be used only
as a guide.
All Out Graphics also makes every effort to ensure customers get the
decals in the sizes they want. All Out Graphics will offer assistance on
sizing of decals but, ultimately it's up to the customer to specify sizes
for custom logos, and All Out Graphics will not be liable if the sizes are
not what the customer "thought was the right size." Get a tape
measure figure out what sizes will work!
All Out Graphics packages and ships its products usually 3 ways:
1. Flat, with decals sandwiched in cardboard and sealed shut.
2. Thick wall tube, for bike kits, some logo sets, and other large
graphics
3. Cardboard box, usually for large multiple product orders.
Damaged shipping container/package
If your order arrives and its shipping container appears crushed, folded,
or severely damaged, notify that freight company immediately and keep all
packaging and contents for proof. The freight company may have to come
pick up the damaged package from you. An inquiry and investigation process
from the freight company will proceed and will usually take 7-10 business
days. Email us and let us know if this happens
Defective product
All Out Graphics will replace defective product, if it is determined that
it is in fact defective and not a result of improper installation
techniques used by the customer.
Incorrect product
All Out Graphics will replace incorrectly produced product, if it is
determined that it is in fact incorrectly produced (Example: the invoice
states one thing, like color specs, and the customer received something
else).
Copyright © 2008. Decals & graphics are
not OEM decals. We do not sell OEM decals. If OEM decals are needed please see
your local authorized motorcycle dealership. Logos are copyrighted by their
respected owners.
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